Frequently Asked Questions

To ensure fairness for both our valued clients and dedicated stylists, we have implemented a policy requiring credit card information on file. We recognize that our salon’s high demand and limited availability can make it challenging to secure appointments. Our goal is to ensure every client receives the exceptional experience they deserve. Unfortunately, no-show appointments affect not only our stylists but also clients who are waiting to secure an appointment.

Please be assured that your card will only be charged in the event of a no-show or a late cancellation without sufficient notice. We understand that unexpected situations can arise, so we will carefully review each circumstance to determine whether a fee should apply.

We truly appreciate your understanding and cooperation as we work to maintain a smooth scheduling process. Our goal is to continue serving our community with the high level of care and attention you’ve come to expect, and we are grateful for your trust and support.

For appointment no-shows, we charge 100% of the scheduled service to the credit card on file. If you need to reschedule or cancel for any reason, please provide at least 12 hours’ notice. Cancellations with less than 12 hours’ notice may be charged 50% of the scheduled service.

We review last-minute circumstances with care and may waive the fee when appropriate.

Our stylists are super busy and we’re usually booked pretty well in advance! For this reason, booking your reservation ahead of time is definitely recommended. That being said, on days that walk-in reservations are available, we put out our side walk sign to let you know. Want a same-day reservation? Best to chat to us directly (778) 933-2321.

We accept all major credit and debit cards, Apple Pay, Google Pay, and good old-fashioned cash—whatever’s easiest for you! If you have any questions about payment options, just ask when you book or visit.

Storefront parking is available directly in front of the salon, with additional underground parking in the Andmar Community. Please follow posted signage when entering the underground parking area.

Blonde hair needs a little extra love to stay fresh and bright. We usually recommend using a high-quality purple or blue shampoo (depending on your tone) once a week to neutralize brassiness, plus hydrating treatments to keep your hair strong and shiny. Heat protection is non-negotiable if you’re styling regularly, and regular toning or gloss appointments (every 6–8 weeks) can keep your colour looking salon-fresh. Your stylist can also recommend custom at-home care based on your exact blonde. For more information, read this: Your Blonding Specialist’s Guide to Blonde Hair

At Create Space Hair Co. in Chilliwack we have stylists who specialize in working with all curl patterns.

The key to healthy curls is moisture, gentle handling, and the right products for your curl type. We recommend sulfate-free shampoos, deep conditioning regularly, and avoiding heat or harsh brushing on dry hair. Use a microfibre towel or cotton T-shirt to dry, and apply styling products while your hair is still wet to lock in definition.

For more tips and to determine your curl type, read this: Your Guide to Curl Types in Chilliwack, BC.

Right? You’ve invested energy into getting it just right so love that for you that you’re committed to protecting it. Start with a good heat protectant (seriously, it’s a must if you’re using hot tools). Keep the temps on the lower side, and try not to overdo it with your straightener or curling iron. For colour, wash with cool water, use a gentle, colour-safe shampoo, and don’t skip the conditioner. Little things like weekly masks or leave-ins make a big difference in keeping your hair strong, shiny, and vibrant between visits.

We sure do, and we’ve made it super easy to take your favourite products home. Everything we use at the chair is available in our salon or online, from shampoo and scalp care to styling tools and treatments. We carry full lines from Shu Uemura, Kérastase, and Metal Detox (aka the good stuff), plus brushes, dry shampoos, masks, and more. Not sure what you need? Just ask — we love helping you build a routine that actually works.

At Create Space Hair Co., the care you feel in our salon continues long after you click “checkout.” That’s why we’ve crafted a shipping and return process that’s quick, transparent, and hassle‑free—ensuring every delivery arrives on time and any change of heart is handled with ease. Shop confidently knowing we’re committed to giving you the same exceptional experience wherever you are. You can read more about it here: Return Policy

Everything we carry in the salon is also available in our online shop. So whether you need a restock of your favourite shampoo or want to try something new, you can browse and order anytime, no need to wait for your next visit.

Our Green Circle partnership helps us recover and repurpose hair, foils, colour waste, paper, plastic and other hard-to-recycle salon materials. We also purchase thoughtfully and keep looking for practical ways to reduce waste without compromising the guest experience.

Certified by the Green Circle Initiative, Create Space Hair Co. is changing the unfortunate truth that most salons contribute to poor sustainable practices by proudly recycling and repurposing up to 98% of our salon waste (amazing, we know). Learn more about our sustainability efforts here.